Refund policy

Returns

I hope that you love your new Lottie Wood items. However, if you require a refund, please click on the link below to log into your account and follow these instructions:

https://shopify.com/8193146977/account 

1. Log in to your account:

In the "Email" field, enter your email address, and then click "Continue". 

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

 Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return. 

Select a return reason and add a note for the store.

Click "Submit request".

Please return your items within 14 working days in the original packaging. All returns must be unworn and in the same condition that you received them.

Christmas shopping: Items purchased after 25th November 2024 can be returned until 7th January 2025.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

We do not currently offer exchanges.